How do I return an item?
Shipping within 24 hours:
At DirectMaterial.com, we understand timing is important for our customers and can be critical for project completion, so we ship all in-stock items within 24 hours. Orders received before 3pm CST are normally shipped on the same day.
We offer Free Shipping for Orders Over $99 on selected items. At DirectMaterial.com we're committed to giving you the most for your money. That's why you can qualify for FREE shipping! We offer free shipping for selected items and for domestic shipments only. Look for the green truck icon next to the item listing to see if an item qualifies for free shipping.
Due to our extensive selection of styles and sizes some items may periodically be backordered. We will contact you within 24 hours (excluding weekends and holidays) if any portion of your order is backordered. Once your order is shipped, we will send you an email confirmation including a tracking number.
Shipment discrepancy must be reported within 7 days from shipment received.
We value our customer's satisfaction, so we will return or exchange any defective item(s) not up to the customer's satisfaction. Here are a few guidelines for returning unwanted items:
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff within 30 days from delivery and is required for ALL returns.
You may reach our customer service at (800) 540-3050 to receive your Return Authorization number.
DirectMaterial.com reserves the right to refuse/return any merchandise not in immediate resalable condition or without a valid Return Authorization number.
Thank your cooperation, DirectMaterial.com
Please contact customer service for more information on returning an item. Thank you.