DirectMaterial.com FAQ

 

Billing

Why did my card get declined for “Fraud”?

You’ll need to verify the billing address for the credit card provided and try submitting it again.

 

My billing address is correct. Why is it still declining?

Your bank should have more details. You can call them or try a different card for your purchase.

 

Can I be invoiced for my order(s)?

See our Net Terms Policy

 

Our Organization is tax exempt. How should we proceed? 

Please send an email to Service@DirectMaterial.com with your tax exemption certificate, or fax it to 1-214-988-1006. 

For your first purchase, we will refund the sales tax amount to you. For your future purchases, the tax exemption number will be linked to your account and the tax will be automatically withheld from your purchase.   

 

Shipping

How much will shipping cost me? 

Add items to your cart and you'll be given the option to estimate shipping, using your zip code.

 

Many items are free shipping (best way) with orders over $99, for US shipping addresses only. 

 

When will you ship my items? 

See our Shipping Policy

We ship most in stock items within 24 hours. In the case of any delay, we will notify any out of stock or back order items ASAP. THIRD PARTY ITEMS ARE NOT ELIGIBLE FOR RUSH SHIPPING OR SAME DAY WILL CALL.


What do I do if I ordered the wrong item? 

See our Return Policy

 

Where is my shipment?

Once your item is fulfilled, you’ll receive a tracking number. Please note, the carrier may take up to 24 hours to update tracking on their website. If it has been over 24 hours (excluding holidays and weekends)and you do not see any updates on tracking, contact us at 888-334-4339.

 

I live in the DFW. Can I just come pick up my order?

Yes, you can. Make sure you call to check stock and place your order.