DIRECTMATERIAL.COM TERMS OF SALE


PAYMENT TERMS:

PAYMENT TERMS FOR ALL DIRECTMATERIAL.COM ORDERS ARE CREDIT CARD OR NET 30 DAYS, SUBJECT TO CREDIT APPROVAL. ORDERS RECEIVE PREFERRED TREATMENT WHEN THE ACCOUNT IS PAID PROMPTLY. ORDERS MAY BE DELAYED IF ANY UNPAID INVOICE EXCEEDS 30 DAYS. NET 30 CUSTOMERS WHO PAY BY CREDIT CARD ARE SUBJECT TO A 3% SERVICE CHARGE.


NET TERMS POLICY:

DIRECTMATERIAL.COM OFFERS NET 30 TERMS FOR CUSTOMERS WHO MEET OUR CREDIT STANDARDS AND AN ANNUAL PURCHASE MINIMUM OF $10,000. COMPANIES WHO MEET OUR MINIMUMS CAN APPLY FOR NET 30 TERMS BY DOWNLOADING THE APPLICATION OR EMAILING US AT SERVICE@DIRECTMATERIAL.COM, AND REQUESTING A NET 30 TERMS APPLICATION.

ONCE YOU TURN IN YOUR APPLICATION, WE WILL THEN VERIFY THE INFORMATION PROVIDED AND DECIDE WHETHER OR NOT YOU ARE APPROVED FOR A NET 30 TERMS ACCOUNT. YOU WILL BE NOTIFIED EITHER WAY. ONCE YOU ARE APPROVED, WE WILL MODIFY YOUR ACCOUNT SO THAT YOU’LL BE ABLE TO PURCHASE ON WWW.DIRECTMATERIAL.COM WITH YOUR PO#.

LAST UPDATED ON FEBRUARY 13, 2019.


DISCREPANCIES:

ALL DISCREPANCIES IN SHIPMENT/INVOICE MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT OF GOODS.


WARRANTY:

PRODUCTS ARE WARRANTED AGAINST DEFECTS IN WORKMANSHIP AND MATERIAL FOR A PERIOD OF ONE YEAR FROM DATE OF DELIVERY, WHEN PROPERLY INSTALLED AND OPERATED UNDER NORMAL USE AND SERVICE. PRODUCTS HAVING SUCH DEFECTS WILL BE REPLACED OR CREDITED TO THE PURCHASER’S ACCOUNT AS DIRECTMATERIAL.COM ELECTS. LIABILITY IS LIMITED TO THE INVOICE VALUE OF THE DEFECTIVE ITEM. OUR RESPONSIBILITY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE DEFECTIVE PRODUCT. IN ANY EVENT, DIRECTMATERIAL.COM SHALL NOT BE HELD RESPONSIBLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES.


GENERAL:

PRICES, DISCOUNTS AND PRODUCT SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. ORDERS WILL BE ACCEPTED SUBJECT TO DELAYS CAUSED BY ACCIDENT, STRIKE, FIRE OR OTHER CAUSES BEYOND THE CONTROL OF THE SELLER INCLUDING FAILURE OF SELLER’S SUPPLIERS TO DELIVER. THIS PRICE SCHEDULE SUPERSEDES ALL PREVIOUS PRICE SCHEDULES AND QUOTES. ALL PRICES ARE SUBJECT TO ANY APPLICABLE TAXES IMPOSED. THE POSSESSION OF THIS PRICE SCHEDULE IS NOT TO BE CONSTRUED AS AN OFFER TO SELL AT THE PRICES SHOWN. SPECIAL PRICE REQUESTS FOR VOLUME QUOTES WILL BE ACCEPTED IN WRITING ONLY.


RETURN POLICY:

NO MATERIAL MAY BE RETURNED WITHOUT FIRST OBTAINING WRITTEN PERMISSION FROM DIRECTMATERIAL.COM WITHIN 30 DAYS FROM DELIVERY. YOU MAY REACH OUR CUSTOMER SERVICE AGENTS AT 1-888-334-4339 TO RECEIVE YOUR RETURN AUTHORIZATION NUMBER. ONCE A RETURN AUTHORIZATION NUMBER (RT#) IS ISSUED, MERCHANDISE MUST BE RETURNED WITHIN 10 DAYS OTHERWISE THE RETURN AUTHORIZATION EXPIRES. RETURN AUTHORIZATION #'S ARE NON-RENEWABLE. WHEN ACCEPTED, ANY PRODUCTS RETURNED MUST BE IN CLEAN, NEW, OR IMMEDIATE RESALABLE CONDITION. THEY MUST ALSO BE EXAMINED BY A DIRECTMATERIAL.COM REPRESENTATIVE. A 15% HANDLING AND RESTOCKING FEE MAY BE APPLIED. RETURN SHIPPING CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

PLEASE CONTACT CUSTOMER SERVICE FOR MORE INFORMATION ON RETURNING AN ITEM. THANK YOU.