SHIPPING POLICY
Shipping within 24 hours:
We understand timing is important for our customers and can be critical for project completion, so we ship all in-stock items within 24 hours. Orders received before 3 p.m. (CST) are normally shipped on the same day. THIRD PARTY ITEMS ARE NOT ELIGIBLE FOR RUSH SHIPPING OR SAME DAY WILL CALL.
Free Shipping:
At DirectMaterial.com we're committed to giving you the most for your money. That's why you can qualify for FREE shipping on orders over $99 for select items. We offer free shipping for select items and for domestic shipments only. Shipments to Alaska, Hawaii and Virgin Islands do not qualify for free shipping. We ship to APO's.
Back Orders:
Due to our extensive selection of styles and sizes some items may periodically be back ordered. We will contact you within 24 hours (excluding weekends and holidays) if any portion of your order is back ordered. Once your order is shipped, we will send you an email confirmation including a tracking number.
Shipment Discrepancy:
Shipment discrepancies must be reported within 7 days of shipment receipt.
Blocked Countries:
DirectMaterial does not conduct business with the following countries: Cuba, Iran, North Korea, Sudan, Syria, Crimea Region of Ukraine, Afghanistan, Iraq, Somalia, South Sudan, Yemen, and Zimbabwe.
RETURN POLICY
We value our customer's satisfaction, so we will return or exchange any defective item(s) which meet the following guidelines:
A RETURN AUTHORIZATION NUMBER (RT#; Example 105274RT) must be obtained from our customer service staff within 30 days of delivery and is required for ALL returns.
You may reach our customer service agents at 1-888-334-4339 to receive your Return Authorization number.
- Merchandise must be returned within 10 days of the issuance of the Return Authorization number, at which time the Return Authorization number expires.
- Return Authorization numbers are non-renewable.
- All products returned must be in cleaned, new or in immediate resalable condition.
A 15% handling & restocking charge may be applied. Return shipping charges are the sole responsibility of the customer.
DirectMaterial.com reserves the right to refuse/return any merchandise not in immediate resalable condition or without a valid Return Authorization number.
Please contact customer service for more information on returning an item. Thank you.
Thank your cooperation,
DirectMaterial.com
1001 N Union Bower Rd #115
Irving, TX 75061
Toll Free: 1-888-334-4339 Fax: 1-888-380-7745
Email: service@DirectMaterial.com